Before purchasing from us please read our terms & conditions in full.
All the designs and images on this site are the property of the Serenity Embroidery Designs. Our Designs and images may not be copied without consent.
All of the digital download designs purchased will be sent via email and are intended for use with embroidery machines only. Our downloads are all contained within a zip file. All files need to be extracted from the zip file to view use. you wil recieve the embroidery file for your machine plus instructions to make the product. We test all our products multiple times before we release them for sale to ensure we maintain high standards.
To protect our designs we ask that our products are used by the original customer only. Please DO NOT sell, swap or copy our designs.
We DO allow our designs once made up to be sent as gifts or for resale. All we ask is that you don’t claim the designs to be you own.
By purchasing any of our designs from Serenity Embroidery Designs you agree to comply with all our terms & conditions outlined here.
Refunds and Credits
Due to the electronic nature of products, we DO NOT offer refunds once your order has been placed.
If any problems do occur we will try our best to work with you to resolve any issues. Help and advise can be found by joining our Facebook group Serenity Embroidery Designs where you will find support, advise and be the first to see our new designs.